Resolved after 6 hours 26 minutes, affecting 1Voucher, on September 3, 2026.
The issue has been resolved. Merchants' customer can now pay using 1Voucher. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
Affected components
Update timeline
- investigating Sep 03, 2026, 07:45 PM UTC
We have raised an incident to our 1Voucher partner to investigate an incident causing 1Voucher transactions to fail.
- resolved Sep 04, 2026, 02:11 AM UTC
The issue has been resolved. Merchants' customer can now pay using 1Voucher. We apologise for any inconvenience caused and thank you for your patience while our team worked on the issue. If you have any questions or concerns, please contact [email protected] or your account manager.
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