Peach Payments incident

Sandbox - card transaction failure

Resolved after 18 hours 43 minutes, affecting Peach card processing platform, on September 21, 2026.

investigating Sep 21, 2026, 12:03 PM UTC

We are currently investigating an issue affecting card transactions in the Sandbox environment, where transactions are failing with 100.390.111 Communication Error to Scheme Directory Server. Our teams are actively working to identify the root cause and resolve the issue. Further updates will be shared on this page as soon as more information becomes available. If you have any questions or require assistance, please contact [email protected] reach out to your Account Manager.

Started
Sep 21, 2026, 12:03 PM UTC
Resolved
Sep 22, 2026, 06:46 AM UTC
Duration
18h 43m
Detected by Pingoru
Sep 21, 2026, 12:03 PM UTC

Affected components

Peach card processing platform

Update timeline

  1. investigating Sep 21, 2026, 12:03 PM UTC

    We are currently investigating an issue affecting card transactions in the Sandbox environment, where transactions are failing with 100.390.111 Communication Error to Scheme Directory Server. Our teams are actively working to identify the root cause and resolve the issue. Further updates will be shared on this page as soon as more information becomes available. If you have any questions or require assistance, please contact [email protected] reach out to your Account Manager.

  2. resolved Sep 22, 2026, 06:46 AM UTC

    This incident has been resolved.

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