Resolved after 1 day, affecting RCS, on October 13, 2025.
The issue has been resolved. RCS is processing fine now and we are monitoring. We apologise for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Oct 13, 2025, 08:56 AM UTC
We are currently experiencing an issue with our downstream partner RCS whereby transactions are failing with response Invalid Card. Our team is investigating the issue with them and actively working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- identified Oct 13, 2025, 01:05 PM UTC
The issue has been identified, a fix is in progress and our partner will potentially deployed it in Production tonight. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- monitoring Oct 14, 2025, 04:02 AM UTC
The issue has been resolved. RCS is processing fine now and we are monitoring. We apologise for any inconvenience caused and thank you for your patience.
- resolved Oct 14, 2025, 09:01 AM UTC
This incident has been resolved.
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