Resolved after 2 hours 24 minutes, affecting MPESA, on December 12, 2025.
We are still seeing rejections and M-Pesa have identified and implementing a fix, no ETA as yet
Affected components
MPESA
Update timeline
- investigating Dec 12, 2025, 08:42 AM UTC
We are currently reaching out to our downstream partner to determine the high rate of rejections, we will update as we are able to determine the cause
- monitoring Dec 12, 2025, 08:50 AM UTC
we are currently monitoring as the event has cleared
- monitoring Dec 12, 2025, 09:03 AM UTC
We are still seeing rejections and M-Pesa have identified and implementing a fix, no ETA as yet
- resolved Dec 12, 2025, 11:07 AM UTC
This incident has been resolved.
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