Resolved after 29 days 23 hours, affecting MPESA, on December 23, 2025.
We are continuing to investigate this issue.
Affected components
MPESA
Update timeline
- investigating Dec 23, 2025, 10:11 AM UTC
We are currently experiencing M-Pesa transaction failures with error response from connector/acquirer. Our team has raised the issue with Mpesa and actively working to resolve it as soon as possible. We apologise for any inconvenience caused and will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.
- investigating Dec 23, 2025, 10:12 AM UTC
We are continuing to investigate this issue.
- resolved Jan 22, 2026, 09:16 AM UTC
This incident has been resolved.
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