Sandbox - card transaction failure

Update timeline

1. investigating Feb 25, 2026, 08:02 AM UTC

   We are currently investigating an issue affecting card transactions on Checkout in the Sandbox environment, where transactions may fail with a “Communication Error to Scheme Directory Server ” response. Our teams are actively working to identify the root cause and resolve the issue. Further updates will be shared on this page as soon as more information becomes available. If you have any questions or require assistance, please contact [email protected] reach out to your Account Manager.

2. identified Feb 25, 2026, 01:38 PM UTC

   We are continuing to investigate the "Communication Error to Scheme Directory Server" affecting card transactions on Checkout in the Sandbox environment. Currently the issue is intermittent with downtime still being noted. Further updates will be shared on this page as soon as more information becomes available. We understand the impact this has on your testing and appreciate your continued patience. For urgent queries, please contact [email protected] or your Account Manager.

3. identified Feb 26, 2026, 05:47 AM UTC

   The development is working on a fix. Currently the issue is intermittent with downtime still being noted. Further updates will be shared on this page as soon as more information becomes available. We understand the impact this has on your testing and appreciate your continued patience. For urgent queries, please contact [email protected] or your Account Manager.

4. monitoring Feb 26, 2026, 11:10 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Feb 27, 2026, 10:14 AM UTC

   This incident has been resolved.