In-store intermittent downtime

Update timeline

1. investigating Apr 09, 2026, 11:39 PM UTC

   We are currently experiencing intermittent rejections with in-store card processing, which may cause some transactions to fail unexpectedly. Our team is actively investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. If you have any queries or concerns, please reach out to your Account Manager or send a email to [email protected]

2. investigating Apr 10, 2026, 02:42 AM UTC

   We are working with the acquirer to restore this connection, we will continue to update as the status is updated.

3. investigating Apr 10, 2026, 06:19 AM UTC

   We are still working with the acquirer to restore this connection and we will continue to update this status page as we make progress. If you have any questions or concerns, please contact [email protected] or your account manager.

4. monitoring Apr 10, 2026, 06:42 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 13, 2026, 05:21 AM UTC

   This incident has been resolved.