Resolved after 1 hour 1 minute, affecting Phone Support, on May 20, 2026.
We are currently experiencing issues with our call centre lines, which may prevent callers from reaching our support team via phone. Please note that this issue only affects inbound and outbound calls. Our support email channel remains fully operational, and merchants can continue to reach us at [email protected]. Our team is actively investigating the issue and working to restore full call functionality as soon as possible. We apologise for the inconvenience and appreciate your patience.
Affected components
Update timeline
- investigating May 20, 2026, 12:46 PM UTC
We are currently experiencing issues with our call centre lines, which may prevent callers from reaching our support team via phone. Please note that this issue only affects inbound and outbound calls. Our support email channel remains fully operational, and merchants can continue to reach us at [email protected]. Our team is actively investigating the issue and working to restore full call functionality as soon as possible. We apologise for the inconvenience and appreciate your patience.
- resolved May 20, 2026, 01:47 PM UTC
This incident has been resolved.
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