Paytronix incident

Resolved - Access Collins - issues with saving changes

Paytronix experienced a minor incident on October 8, 2026 affecting Access Collins, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started: Oct 08, 2026, 12:07 PM UTC
Resolved: Oct 08, 2026, 02:11 PM UTC
Duration: 2h 4m
Detected by Pingoru: Oct 08, 2026, 12:07 PM UTC

Affected components

Access Collins

Update timeline

investigating Oct 08, 2026, 12:07 PM UTC

We are currently investigating an issue affecting the Save functionality in our production environment. Some customers may experience difficulties when attempting to save changes. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We apologize for any inconvenience and will provide further updates as more information becomes available.
resolved Oct 08, 2026, 02:11 PM UTC

We investigated an issue affecting the Save functionality in production. The issue has now been resolved and normal functionality is restored.