PayTrace Outage History

PayTrace had 7 outages in the last 2 years totaling 15h 26m of downtime — averaging 0.3 incidents per month.

There were 7 PayTrace outages since June 13, 2025 totaling 15h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paytrace.com

Minor May 1, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Detected by Pingoru: May 01, 2026, 08:26 PM UTC
Resolved: May 01, 2026, 09:21 PM UTC
Duration: 54m

Affected: Virtual Terminal

Timeline · 3 updates

investigating May 01, 2026, 07:35 PM UTC

Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
identified May 01, 2026, 08:26 PM UTC

Our technical team has identified the issue and is working to restore our site to full operational capacity. We will provide additional updates as they become available.
resolved May 01, 2026, 09:21 PM UTC

Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status

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Minor April 30, 2026

Performance Issues on PayTrace.net

Detected by Pingoru: Apr 30, 2026, 07:27 PM UTC
Resolved: Apr 30, 2026, 09:59 PM UTC
Duration: 2h 32m

Affected: Virtual Terminal

Timeline · 3 updates

investigating Apr 30, 2026, 07:27 PM UTC

Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.
investigating Apr 30, 2026, 08:20 PM UTC

We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.
resolved Apr 30, 2026, 09:59 PM UTC

Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

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Critical March 19, 2026

PayTrace.net Currently Down-Login page still available

Detected by Pingoru: Mar 19, 2026, 08:07 PM UTC
Resolved: Mar 19, 2026, 08:27 PM UTC
Duration: 19m

Affected: Branded Site

Timeline · 2 updates

identified Mar 19, 2026, 08:07 PM UTC

We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.
resolved Mar 19, 2026, 08:27 PM UTC

Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

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Notice December 5, 2025

Possible Performance Issues

Detected by Pingoru: Dec 05, 2025, 08:56 AM UTC
Resolved: Dec 05, 2025, 09:15 AM UTC
Duration: 18m

Affected: Documentation

Timeline · 2 updates

investigating Dec 05, 2025, 08:56 AM UTC

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
resolved Dec 05, 2025, 09:15 AM UTC

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

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Critical September 14, 2025

PayTrace Website Latency

Detected by Pingoru: Sep 14, 2025, 03:23 PM UTC
Resolved: Sep 14, 2025, 05:13 PM UTC
Duration: 1h 49m

Affected: Virtual Terminal

Timeline · 2 updates

identified Sep 14, 2025, 03:23 PM UTC

PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
resolved Sep 14, 2025, 05:13 PM UTC

We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

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Minor July 16, 2025

PayTrace Telephone Support Unavailable

Detected by Pingoru: Jul 16, 2025, 02:12 PM UTC
Resolved: Jul 16, 2025, 03:11 PM UTC
Duration: 58m

Affected: 5-Star Support

Timeline · 2 updates

identified Jul 16, 2025, 02:12 PM UTC

Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.
resolved Jul 16, 2025, 03:11 PM UTC

The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

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Minor July 2, 2025

Recurring Payments Issue

Detected by Pingoru: Jul 02, 2025, 02:12 PM UTC
Resolved: Jul 02, 2025, 10:45 PM UTC
Duration: 8h 32m

Affected: Traditional

Timeline · 2 updates

identified Jul 02, 2025, 02:12 PM UTC

We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.
resolved Jul 02, 2025, 10:45 PM UTC

We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

Read the full incident report →