PayTrace incident

First Data Processing Issues

Minor Resolved View vendor source →

PayTrace experienced a minor incident on January 10, 2024 affecting First Data North (FDT), lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 06:59 PM UTC
Resolved
Jan 10, 2024, 07:21 PM UTC
Duration
21m
Detected by Pingoru
Jan 10, 2024, 06:59 PM UTC

Affected components

First Data North (FDT)

Update timeline

  1. identified Jan 10, 2024, 06:59 PM UTC

    We have identified the issues that are sporadically affecting the ability to process transactions on the First Data Processing Platform. Our technology team continues to work with First Data to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

  2. resolved Jan 10, 2024, 07:21 PM UTC

    FDT is back up and running. We apologize for the inconvenience.