PayTrace experienced a notice incident on February 13, 2024 affecting 5-Star Support, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
5-Star Support
Update timeline
- identified Feb 13, 2024, 03:29 PM UTC
PayTrace utilizes 8x8 as our phone provider. They have identified issues impacting the ability of agents to login, and customers to make phone calls. They have all hands on deck to get their system back up and running at full speed. While this issue gets corrected, please send all questions to [email protected] for immediate assistance. We’ll post updates when we know more. Thank you, for your patience.
- resolved Feb 13, 2024, 03:38 PM UTC
8x8 has resolved the issue. Telephone support is now available.