PayTrace experienced a notice incident on September 9, 2023 affecting Documentation, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Documentation
Update timeline
- investigating Sep 09, 2023, 07:05 AM UTC
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
- resolved Sep 09, 2023, 07:10 AM UTC
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.