PayTrace Outage History

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PayTrace had 13 outages in the last 2 years totaling 20h 37m of downtime — averaging 0.5 incidents per month.

There were 13 PayTrace outages since May 29, 2024 totaling 20h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paytrace.com

Minor May 1, 2026

Performance issue affecting paytrace.net and the Virtual Terminal

Detected by Pingoru
May 01, 2026, 08:26 PM UTC
Resolved
May 01, 2026, 09:21 PM UTC
Duration
54m
Affected: Virtual Terminal
Timeline · 3 updates
  1. investigating May 01, 2026, 07:35 PM UTC

    Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.

  2. identified May 01, 2026, 08:26 PM UTC

    Our technical team has identified the issue and is working to restore our site to full operational capacity. We will provide additional updates as they become available.

  3. resolved May 01, 2026, 09:21 PM UTC

    Site is moving at full speed. Trying to get confirmation from DevOps so I can resolve the status

Read the full incident report →

Minor April 30, 2026

Performance Issues on PayTrace.net

Detected by Pingoru
Apr 30, 2026, 07:27 PM UTC
Resolved
Apr 30, 2026, 09:59 PM UTC
Duration
2h 32m
Affected: Virtual Terminal
Timeline · 3 updates
  1. investigating Apr 30, 2026, 07:27 PM UTC

    Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.

  2. investigating Apr 30, 2026, 08:20 PM UTC

    We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.

  3. resolved Apr 30, 2026, 09:59 PM UTC

    Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.

Read the full incident report →

Critical March 19, 2026

PayTrace.net Currently Down-Login page still available

Detected by Pingoru
Mar 19, 2026, 08:07 PM UTC
Resolved
Mar 19, 2026, 08:27 PM UTC
Duration
19m
Affected: Branded Site
Timeline · 2 updates
  1. identified Mar 19, 2026, 08:07 PM UTC

    We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

  2. resolved Mar 19, 2026, 08:27 PM UTC

    Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.

Read the full incident report →

Notice December 5, 2025

Possible Performance Issues

Detected by Pingoru
Dec 05, 2025, 08:56 AM UTC
Resolved
Dec 05, 2025, 09:15 AM UTC
Duration
18m
Affected: Documentation
Timeline · 2 updates
  1. investigating Dec 05, 2025, 08:56 AM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved Dec 05, 2025, 09:15 AM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Read the full incident report →

Critical September 14, 2025

PayTrace Website Latency

Detected by Pingoru
Sep 14, 2025, 03:23 PM UTC
Resolved
Sep 14, 2025, 05:13 PM UTC
Duration
1h 49m
Affected: Virtual Terminal
Timeline · 2 updates
  1. identified Sep 14, 2025, 03:23 PM UTC

    PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.

  2. resolved Sep 14, 2025, 05:13 PM UTC

    We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!

Read the full incident report →

Minor July 16, 2025

PayTrace Telephone Support Unavailable

Detected by Pingoru
Jul 16, 2025, 02:12 PM UTC
Resolved
Jul 16, 2025, 03:11 PM UTC
Duration
58m
Affected: 5-Star Support
Timeline · 2 updates
  1. identified Jul 16, 2025, 02:12 PM UTC

    Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.

  2. resolved Jul 16, 2025, 03:11 PM UTC

    The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!

Read the full incident report →

Minor July 2, 2025

Recurring Payments Issue

Detected by Pingoru
Jul 02, 2025, 02:12 PM UTC
Resolved
Jul 02, 2025, 10:45 PM UTC
Duration
8h 32m
Affected: Traditional
Timeline · 2 updates
  1. identified Jul 02, 2025, 02:12 PM UTC

    We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.

  2. resolved Jul 02, 2025, 10:45 PM UTC

    We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.

Read the full incident report →

Major February 20, 2025

Communication Errors Impacting NGT Processing

Detected by Pingoru
Feb 20, 2025, 04:29 PM UTC
Resolved
Feb 20, 2025, 05:08 PM UTC
Duration
38m
Affected: NGT TDC (NPT)
Timeline · 2 updates
  1. identified Feb 20, 2025, 04:29 PM UTC

    We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

  2. resolved Feb 20, 2025, 05:08 PM UTC

    The NGT Team has resolved the issue, and processing is back up and running normally.

Read the full incident report →

Critical January 6, 2025

TSYS Transaction Processing Delays

Detected by Pingoru
Jan 06, 2025, 03:45 PM UTC
Resolved
Jan 06, 2025, 03:46 PM UTC
Duration
1m
Affected: TSYS (Vital)
Timeline · 2 updates
  1. investigating Jan 06, 2025, 03:45 PM UTC

    We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

  2. resolved Jan 06, 2025, 03:46 PM UTC

    TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

Read the full incident report →

Minor September 12, 2024

Latency on Sign On Page

Detected by Pingoru
Sep 12, 2024, 06:37 PM UTC
Resolved
Sep 12, 2024, 07:14 PM UTC
Duration
37m
Affected: Documentation
Timeline · 2 updates
  1. identified Sep 12, 2024, 06:37 PM UTC

    PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.

  2. resolved Sep 12, 2024, 07:14 PM UTC

    Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.

Read the full incident report →

Critical July 19, 2024

AWS Issue Impacting PayTrace Connectivity

Detected by Pingoru
Jul 19, 2024, 06:29 AM UTC
Resolved
Jul 19, 2024, 08:37 AM UTC
Duration
2h 8m
Affected: JSON APIVirtual TerminalTraditional API & Secure CheckoutBranded Site
Timeline · 2 updates
  1. identified Jul 19, 2024, 06:29 AM UTC

    Our team has identified an issue impacting all customers of Amazon Web Services (AWS). Our teams have all hands on deck working on a solution to bring PayTrace back online. We will provide additional updates as they become available. More information on the AWS outage can be found here: https://health.aws.amazon.com/health/status

  2. resolved Jul 19, 2024, 08:37 AM UTC

    Our teams collaborated with AWS to implement a solution that restored connectivity in PayTrace. All systems are now operational. Thank you for your patience. PayTrace

Read the full incident report →

Critical July 17, 2024

PayTrace.net currently

Detected by Pingoru
Jul 17, 2024, 08:36 PM UTC
Resolved
Jul 17, 2024, 08:55 PM UTC
Duration
18m
Affected: Branded Site
Timeline · 2 updates
  1. identified Jul 17, 2024, 08:36 PM UTC

    We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.

  2. resolved Jul 17, 2024, 08:55 PM UTC

    This incident has been resolved. Our website is back up and running.

Read the full incident report →

Minor June 6, 2024

Latency Issue

Detected by Pingoru
Jun 06, 2024, 08:06 PM UTC
Resolved
Jun 06, 2024, 09:34 PM UTC
Duration
1h 27m
Affected: Virtual Terminal
Timeline · 3 updates
  1. investigating Jun 06, 2024, 08:06 PM UTC

    We are aware of the latency issue affecting sign-ins to PayTrace and the use of the Virtual Terminal. While you can still log in and process transactions, we are working tirelessly to restore normal performance. We appreciate your patience and understanding while we resolve this issue.

  2. identified Jun 06, 2024, 08:52 PM UTC

    We have identified the issue and are actively working on a solution. Further details will follow soon. Thank you for your patience and understanding. Sincerely, PayTrace

  3. resolved Jun 06, 2024, 09:34 PM UTC

    This incident has been resolved. Thanks, PayTrace

Read the full incident report →