PayTrace experienced a notice incident on May 17, 2024 affecting Documentation, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2024, 06:28 PM UTC
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
- identified May 17, 2024, 06:33 PM UTC
We are aware of the issue and have all hands on deck to get this resolved. If you experience issues logging in, please go directly to our login page at paytrace.com/login.pay as a workaround. We will provide updates as soon as they become available. Thanks, PayTrace
- resolved May 17, 2024, 06:34 PM UTC
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.