PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on May 17, 2024 affecting Documentation, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2024, 08:16 PM UTC
Resolved
May 17, 2024, 08:39 PM UTC
Duration
22m
Detected by Pingoru
May 17, 2024, 08:16 PM UTC

Affected components

Documentation

Update timeline

  1. investigating May 17, 2024, 08:16 PM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved May 17, 2024, 08:39 PM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.