PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on May 19, 2024 affecting Documentation, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2024, 12:02 AM UTC
Resolved
May 19, 2024, 12:35 AM UTC
Duration
32m
Detected by Pingoru
May 19, 2024, 12:02 AM UTC

Affected components

Documentation

Update timeline

  1. investigating May 19, 2024, 12:02 AM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved May 19, 2024, 12:35 AM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.