PayTrace incident

Latency Issue

Minor Resolved View vendor source →

PayTrace experienced a minor incident on June 6, 2024 affecting Virtual Terminal, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 08:06 PM UTC
Resolved
Jun 06, 2024, 09:34 PM UTC
Duration
1h 27m
Detected by Pingoru
Jun 06, 2024, 08:06 PM UTC

Affected components

Virtual Terminal

Update timeline

  1. investigating Jun 06, 2024, 08:06 PM UTC

    We are aware of the latency issue affecting sign-ins to PayTrace and the use of the Virtual Terminal. While you can still log in and process transactions, we are working tirelessly to restore normal performance. We appreciate your patience and understanding while we resolve this issue.

  2. identified Jun 06, 2024, 08:52 PM UTC

    We have identified the issue and are actively working on a solution. Further details will follow soon. Thank you for your patience and understanding. Sincerely, PayTrace

  3. resolved Jun 06, 2024, 09:34 PM UTC

    This incident has been resolved. Thanks, PayTrace