PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on July 12, 2024 affecting Documentation, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 03:24 AM UTC
Resolved
Jul 12, 2024, 03:39 AM UTC
Duration
14m
Detected by Pingoru
Jul 12, 2024, 03:24 AM UTC

Affected components

Documentation

Update timeline

  1. investigating Jul 12, 2024, 03:24 AM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved Jul 12, 2024, 03:39 AM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.