PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on July 17, 2024 affecting Documentation, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2024, 08:29 PM UTC
Resolved
Jul 17, 2024, 08:34 PM UTC
Duration
4m
Detected by Pingoru
Jul 17, 2024, 08:29 PM UTC

Affected components

Documentation

Update timeline

  1. investigating Jul 17, 2024, 08:29 PM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved Jul 17, 2024, 08:34 PM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.