PayTrace experienced a critical incident on July 19, 2024 affecting JSON API and Virtual Terminal and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
JSON APIVirtual TerminalTraditional API & Secure CheckoutBranded Site
Update timeline
- identified Jul 19, 2024, 06:29 AM UTC
Our team has identified an issue impacting all customers of Amazon Web Services (AWS). Our teams have all hands on deck working on a solution to bring PayTrace back online. We will provide additional updates as they become available. More information on the AWS outage can be found here: https://health.aws.amazon.com/health/status
- resolved Jul 19, 2024, 08:37 AM UTC
Our teams collaborated with AWS to implement a solution that restored connectivity in PayTrace. All systems are now operational. Thank you for your patience. PayTrace