PayTrace experienced a minor incident on September 12, 2024 affecting Documentation, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Documentation
Update timeline
- identified Sep 12, 2024, 06:37 PM UTC
PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.
- resolved Sep 12, 2024, 07:14 PM UTC
Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.