PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on September 25, 2024 affecting Documentation, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 06:55 PM UTC
Resolved
Sep 25, 2024, 06:59 PM UTC
Duration
4m
Detected by Pingoru
Sep 25, 2024, 06:55 PM UTC

Affected components

Documentation

Update timeline

  1. investigating Sep 25, 2024, 06:55 PM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved Sep 25, 2024, 06:59 PM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.