PayTrace incident

TSYS Transaction Processing Delays

Critical Resolved View vendor source →

PayTrace experienced a critical incident on January 6, 2025 affecting TSYS (Vital), lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 03:45 PM UTC
Resolved
Jan 06, 2025, 03:46 PM UTC
Duration
1m
Detected by Pingoru
Jan 06, 2025, 03:45 PM UTC

Affected components

TSYS (Vital)

Update timeline

  1. investigating Jan 06, 2025, 03:45 PM UTC

    We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.

  2. resolved Jan 06, 2025, 03:46 PM UTC

    TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.