PayTrace experienced a minor incident on April 8, 2025 affecting Virtual Terminal and Branded Site, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Virtual TerminalBranded Site
Update timeline
- identified Apr 08, 2025, 02:46 PM UTC
PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.
- resolved Apr 08, 2025, 04:34 PM UTC
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!