PayTrace incident

Possible Performance Issues

Notice Resolved View vendor source →

PayTrace experienced a notice incident on June 13, 2025 affecting Documentation, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 01:19 AM UTC
Resolved
Jun 13, 2025, 01:24 AM UTC
Duration
4m
Detected by Pingoru
Jun 13, 2025, 01:19 AM UTC

Affected components

Documentation

Update timeline

  1. investigating Jun 13, 2025, 01:19 AM UTC

    Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

  2. resolved Jun 13, 2025, 01:24 AM UTC

    Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.