PayPlug Outage History

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PayPlug had 18 outages in the last 2 years totaling 1162h 22m of downtime — averaging 0.7 incidents per month.

There were 18 PayPlug outages since June 25, 2024 totaling 1162h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payplug.com

Minor April 7, 2026

Incident de reversement / Settlement incident / Incidente di versamento

Detected by Pingoru
Apr 07, 2026, 09:50 AM UTC
Resolved
Apr 09, 2026, 09:16 AM UTC
Duration
1d 23h
Affected: Reversement / Settlement
Timeline · 3 updates
  1. monitoring Apr 07, 2026, 09:50 AM UTC

    FR Les reversements des 3,4 et 5 avril ont été effectués. Ceux du 6 et 7 avril initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The settlements for April 3, 4, and 5 have been completed. Those for 6 and 7 April, initially scheduled for today, will be carried out tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today. IT I versamenti del 3, 4 e 5 aprile sono stati effettuati. Quelli del 6 e 7 aprile, inizialmente previsti per oggi, saranno effettuati domani. Non è richiesta alcuna azione da parte vostra e i fondi saranno disponibili sui vostri conti come di consueto. I dettagli dei bonifici corrispondenti saranno messi a disposizione oggi.

  2. monitoring Apr 08, 2026, 09:05 AM UTC

    FR Les fonds des 6 et 7 avril ont été reversés. Ceux 8 avril initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. EN The funds for April 6 and 7 have been settled. Those for 8 April, initially scheduled for today, will be carried out tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. IT I fondi del 6 e 7 aprile sono stati trasferiti. Quelli dell’8 aprile, inizialmente previsti per oggi, saranno effettuati domani. Non è richiesta alcuna azione da parte vostra e i fondi saranno disponibili sui vostri conti come di consueto.

  3. resolved Apr 09, 2026, 09:16 AM UTC

    FR L'intégralité des fonds sera reversé dans la journée. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN All funds will be transferred during the day. The details of the corresponding transfers will be made available today. IT L’intero importo dei fondi sarà trasferito durante la giornata. I dettagli dei bonifici corrispondenti saranno messi a disposizione oggi.

Read the full incident report →

Minor December 3, 2025

INCIDENT REVERSEMENT | Délai reversement 3 décembre / 3rd of December settlement delay

Detected by Pingoru
Dec 03, 2025, 10:36 AM UTC
Resolved
Dec 05, 2025, 11:20 AM UTC
Duration
2d
Affected: Reversement / Settlement
Timeline · 4 updates
  1. investigating Dec 03, 2025, 10:36 AM UTC

    FR Les reversements du 2 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December, originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.

  2. monitoring Dec 03, 2025, 10:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 04, 2025, 10:39 AM UTC

    FR Les reversements du 2 décembre ont bien été effectués. En revanche, les reversements du 3 décembre initialement prévus aujourd’hui seront effectués demain. Aucune action n’est requise de votre part, et les fonds seront disponibles sur vos comptes comme habituellement. Les détails des virements correspondants seront mis à disposition aujourd'hui. EN The payouts for 2 December have been successfully processed. However, the payouts for 3 December, which were originally scheduled for today, will be processed tomorrow. No action is required on your part, and the funds will be available in your accounts as usual. The details of the corresponding transfers will be made available today.

  4. resolved Dec 05, 2025, 11:20 AM UTC

    FR Nous vous confirmons le reversement des transactions 3 décembre. Nous somes à jour sur les reversements. EN We confirm the payouts of the transactions from 3 December. We are up to date with the payouts. IT Vi confermiamo il rimborso delle transazioni del 3 dicembre. Siamo aggiornati sui rimborsi.

Read the full incident report →

Notice November 15, 2024

Prestashop 4.14 – Problème de paiement / Problema di pagamento / Payment issue

Detected by Pingoru
Nov 15, 2024, 02:15 PM UTC
Resolved
Nov 15, 2024, 02:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 15, 2024, 02:15 PM UTC

    FR Nous invitons nos marchands utilisant notre module Prestashop 4.14 à le mettre à jour vers la version 4.14.2. Celle-ci corrige des dysfonctionnements impactant le bon fonctionnement des paiements. IT Invitiamo i nostri commercianti che utilizzano il nostro modulo Prestashop 4.14 ad aggiornarlo alla versione 4.14.2. Quest'ultima corregge i malfunzionamenti che incidono sul buon funzionamento dei pagamenti. EN We invite our merchants using our Prestashop 4.14 module to upgrade to version 4.14.2. This corrects malfunctions impacting the payments.

Read the full incident report →

Major September 12, 2024

INCIDENT PROCESSING | Perturbations terminaux de paiement / Payment terminals disruptions

Detected by Pingoru
Sep 12, 2024, 09:57 AM UTC
Resolved
Sep 12, 2024, 10:26 AM UTC
Duration
29m
Timeline · 3 updates
  1. investigating Sep 12, 2024, 09:57 AM UTC

    FR Nous avons identifié des difficultés sur certains terminaux de paiement. Cet incident concerne une route d'acquisition spécifique et vous n'êtes pas tous concernés. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on some payment terminals. This incident affects one acquisition route, not all of you are affected. An investigation is in progress.

  2. monitoring Sep 12, 2024, 10:13 AM UTC

    TSR-436 - Début / Start : 12/09/2024 - Fin / End : 12/09/2024 12.07AM CEST - Catégorie / Category : Production - Terminaux de paiement / Payment terminals - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service EN Incident is now resolved and service restored. Service recovery is still under monitoring

  3. resolved Sep 12, 2024, 10:26 AM UTC

    This incident has been resolved.

Read the full incident report →