Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown incident
Potential Service Issues
Resolved after 7 hours 50 minutes, affecting Merchant Enrollment, on July 19, 2024.
To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.
Affected components
Update timeline
- investigating Jul 19, 2024, 06:38 AM UTC
We are monitoring an external issue that may be affecting multiple services. This is NOT specific to North American Bancard and has been reported to the vendor. We are monitoring system health and will provide updates as they come.
- monitoring Jul 19, 2024, 08:13 AM UTC
Given the global scope of the earlier incident, some entities may experience issues with authorizations. Those would be caused by issues outside of North American Bancard/EPX.
- monitoring Jul 19, 2024, 02:23 PM UTC
To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.
- monitoring Jul 19, 2024, 02:24 PM UTC
To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.
- resolved Jul 19, 2024, 02:29 PM UTC
This incident has been resolved.
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