Payanywhere / Payments Hub

Update timeline

1. investigating Dec 31, 2024, 01:04 PM UTC

   The team is investigating reports that merchants are experiencing problems signing into the Payanywhere app and Payments Hub portal.

2. investigating Dec 31, 2024, 03:00 PM UTC

   We are continuing to investigate the issue. Merchant logins will be temporarily restricted as part of the recovery process.

3. identified Dec 31, 2024, 06:53 PM UTC

   Payments Hub access has been restored. The team is continuing to work toward stabilizing access to the app.

4. identified Dec 31, 2024, 11:54 PM UTC

   We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

5. identified Jan 01, 2025, 12:43 AM UTC

   We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

6. resolved Jan 01, 2025, 04:33 AM UTC

   We have resolved this issue and will continue to monitor performance. Thank you for your patience and understanding. We know this disruption was extremely frustrating and we sincerely apologize.