Payments Hub incident

Notice: Enrollment Service Interruption

Ongoing since 08:54 PM UTC, affecting Merchant Enrollment.

monitoring Nov 09, 2026, 11:48 PM UTC

Status Update: Attachment downloads are temporarily unavailable, but our enrollment process is otherwise fully active. The UW team continues to accept, process, and review all applications.

Started
Nov 09, 2026, 08:54 PM UTC
Resolved
Ongoing
Duration
● 4h 55m
Detected by Pingoru
Nov 09, 2026, 08:54 PM UTC

Affected components

Merchant Enrollment

Update timeline

  1. investigating Nov 09, 2026, 08:54 PM UTC

    Our engineering team is actively investigating an issue with downloading attachments on existing applications, and we will provide an update as soon as a resolution is reached.

  2. monitoring Nov 09, 2026, 11:48 PM UTC

    Status Update: Attachment downloads are temporarily unavailable, but our enrollment process is otherwise fully active. The UW team continues to accept, process, and review all applications.

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