Payments Hub incident

Payments Hub - High Latency / Slow Loading

Resolved after 1 hour 30 minutes, affecting Payments Hub - Merchant Portal, on October 8, 2023.

identified Oct 08, 2023, 03:53 PM UTC

Users of the Payments Hub are currently experiencing slower than usual load times for many web based features. The team is actively engaged and working toward a resolution.

Started
Oct 08, 2023, 03:53 PM UTC
Resolved
Oct 08, 2023, 05:23 PM UTC
Duration
1h 30m
Detected by Pingoru
Oct 08, 2023, 03:53 PM UTC

Affected components

Payments Hub - Merchant Portal

Update timeline

  1. identified Oct 08, 2023, 03:53 PM UTC

    Users of the Payments Hub are currently experiencing slower than usual load times for many web based features. The team is actively engaged and working toward a resolution.

  2. resolved Oct 08, 2023, 05:23 PM UTC

    This issue has been resolved.

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