Resolved after 19 minutes, affecting EPX, on December 21, 2024.
We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.
Affected components
EPX
Update timeline
- investigating Dec 21, 2024, 01:35 AM UTC
The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.
- identified Dec 21, 2024, 01:48 AM UTC
The team has identified the issue to be specific to VISA transactions.
- resolved Dec 21, 2024, 01:55 AM UTC
We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.
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