Paydock had 4 outages in the last 2 years totaling 5h 51m of downtime — averaging 0.2 incidents per month.
There were 4 Paydock outages since October 16, 2025 totaling 5h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Following the earlier incident, Paydock experienced a second period of degraded performance beginning 04:49 UTC (14:49 AEST). The affected window — during which several internal services in the payment path were unavailable — was 05:29–05:49 UTC (15:29–15:49 AEST). Performance stabilised shortly after, and full recovery was confirmed by 07:05 UTC (17:05 AEST).
Our monitoring has alerted us to issues affecting Portal access, as well as payment processing. We're actively investigating this, and we'll provide updates to this page as soon as we have more information.
We've identified the cause of the issue, and have restored access to the dashboard, as well as unblocked payment processing. There may still be issues with messaging services (notifications, audit logs), we are still working to restore all functionality.
All services have been restored to full functionality. Please reach out to [email protected] if you are still experiencing any issues.
We are currently experiencing issues with Payment throughput, we are investigating.
Platform stability has returned, we are currently monitoring.
Issues with Payment throughput were resolved at 3:23pm AEDT
We are currently investigating reported Platform Degradation with API and dashboard.
This incident has been resolved.