Resolved after 1 hour 9 minutes, affecting Crypto Transfers and Crypto Transfers and 1 more, on August 1, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 01, 2026, 09:36 AM UTC
We are investigating an issue affecting some customers using the Crypto Withdrawal API and Withdrawal Fee API. Customers may see crypto withdrawal fee quotes with more than two decimal places, and some exact-balance crypto withdrawal requests may fail with an Insufficient Funds response when the available balance does not cover both the withdrawal amount and the associated network fee. We are actively investigating and will share another update as soon as possible.
- identified Aug 01, 2026, 09:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 01, 2026, 10:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2026, 10:45 AM UTC
This incident has been resolved.
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