Pax8 experienced a major incident on August 6, 2024 affecting Catalog, lasting 6h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Catalog
Update timeline
- investigating Aug 06, 2024, 11:21 AM UTC
We are currently investigating an issue where the Catalog does not return products when searching for them. We will continue to provide updates here.
- monitoring Aug 06, 2024, 04:00 PM UTC
A fix has been implemented for this issue. We should see full resolution as of now. We will continue to monitor the situation over the next few hours to ensure we see no additional blast radius from the issue.
- resolved Aug 06, 2024, 06:17 PM UTC
This incident is resolved. Thank you for your patience during this minor outage.