Pax8 experienced a major incident on August 26, 2024 affecting Support, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Support
Update timeline
- monitoring Aug 26, 2024, 08:18 PM UTC
We are experiencing partial degradation of our support system, affecting ticket responses. You may encounter some delays as we work to resolve the issue and fully restore normal operations. We apologize for any inconvenience and appreciate your patience during this time.
- identified Aug 26, 2024, 08:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 26, 2024, 11:08 PM UTC
This incident has been resolved.