Pax8 experienced a major incident on October 9, 2024 affecting Pax8 Platform and Catalog and 1 more component, lasting 17h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Pax8 PlatformCatalogSubscriptions
Update timeline
- identified Oct 09, 2024, 10:16 PM UTC
We are experiencing an issue that affects several services, including the catalog search functionality, sign-up, quoting, and the subscription page. Our Engineering team is actively investigating the problem and working to restore full functionality as soon as possible.
- monitoring Oct 09, 2024, 10:35 PM UTC
The Catalog Search, Sign-up, Quoting, and Subscription Page issue has been resolved, and services are now online. We are currently monitoring the system to ensure stability and continued functionality.
- resolved Oct 10, 2024, 03:26 PM UTC
This incident has been resolved.