Pax8 incident

Inc-264

Critical Resolved View vendor source →

Pax8 experienced a critical incident on October 22, 2024 affecting Catalog, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2024, 08:03 PM UTC
Resolved
Oct 22, 2024, 10:13 PM UTC
Duration
2h 9m
Detected by Pingoru
Oct 22, 2024, 08:03 PM UTC

Affected components

Catalog

Update timeline

  1. investigating Oct 22, 2024, 08:03 PM UTC

    The Marketplace Catalog is currently down. We have identified the issue and are testing and deploying the solution. We will continue to post updates here.

  2. identified Oct 22, 2024, 08:04 PM UTC

    We have identified the issue as related to pricing and are testing and deploying the solution.

  3. monitoring Oct 22, 2024, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 22, 2024, 08:37 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 22, 2024, 10:13 PM UTC

    This incident has been resolved.