pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on September 1, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 7h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 01:27 AM UTC
Resolved
Sep 01, 2026, 08:59 AM UTC
Duration
7h 32m
Detected by Pingoru
Sep 01, 2026, 01:27 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating Sep 01, 2026, 01:27 AM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  2. monitoring Sep 01, 2026, 07:14 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Sep 01, 2026, 08:59 AM UTC

    This incident has been resolved.