pawaPay incident

Performance degradation affecting Uganda Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on September 1, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 12:30 AM UTC
Resolved
Sep 01, 2026, 02:20 AM UTC
Duration
1h 49m
Detected by Pingoru
Sep 01, 2026, 12:30 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Sep 01, 2026, 12:30 AM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. monitoring Sep 01, 2026, 12:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2026, 02:20 AM UTC

    The incident has been resolved. We apologise for the inconvenience.