pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 31, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 07:45 AM UTC
Resolved
Aug 31, 2026, 09:43 AM UTC
Duration
1h 58m
Detected by Pingoru
Aug 31, 2026, 07:45 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified Aug 31, 2026, 07:45 AM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 31, 2026, 08:39 AM UTC

    A fix has been deployed by Kenya M-Pesa. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 31, 2026, 09:43 AM UTC

    The incident has been resolved. We apologise for the inconvenience.