pawaPay incident

Performance degradation affecting DRC Vodacom services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 18, 2026 affecting Vodacom :: Web Deposit and Vodacom :: Payout, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2026, 12:07 AM UTC
Resolved
Oct 18, 2026, 03:11 AM UTC
Duration
3h 4m
Detected by Pingoru
Oct 18, 2026, 12:07 AM UTC

Affected components

Vodacom :: Web DepositVodacom :: Payout

Update timeline

  1. investigating Oct 18, 2026, 12:07 AM UTC

    We are experiencing an outage of the DRC Vodacom services. We are investigating the issue.

  2. monitoring Oct 18, 2026, 02:19 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. monitoring Oct 18, 2026, 02:20 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Oct 18, 2026, 03:11 AM UTC

    The incident has been resolved. We apologise for the inconvenience.