pawaPay incident

Performance degradation affecting Ghana Telecel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 26, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 11:29 PM UTC
Resolved
Aug 27, 2026, 02:20 AM UTC
Duration
2h 51m
Detected by Pingoru
Aug 26, 2026, 11:29 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Aug 26, 2026, 11:29 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 26, 2026, 11:49 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 27, 2026, 02:20 AM UTC

    The incident has been resolved. We apologise for the inconvenience.