pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 20, 2026 affecting Zamtel :: USSD Deposit, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 06:26 PM UTC
Resolved
Oct 20, 2026, 09:41 PM UTC
Duration
3h 14m
Detected by Pingoru
Oct 20, 2026, 06:26 PM UTC

Affected components

Zamtel :: USSD Deposit

Update timeline

  1. investigating Oct 20, 2026, 06:26 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Oct 20, 2026, 08:03 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 20, 2026, 09:41 PM UTC

    The incident has been resolved. We apologise for the inconvenience.