pawaPay incident

Performance degradation affecting Nigeria MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 26, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 11:01 PM UTC
Resolved
Aug 27, 2026, 03:41 AM UTC
Duration
4h 40m
Detected by Pingoru
Aug 26, 2026, 11:01 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Aug 26, 2026, 11:01 PM UTC

    We have identified instability in Nigeria MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 27, 2026, 12:02 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Aug 27, 2026, 12:06 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Nigeria MTN deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. monitoring Aug 27, 2026, 03:20 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Aug 27, 2026, 03:41 AM UTC

    The incident has been resolved. We apologise for the inconvenience.