pawaPay incident

Performance degradation affecting Zambia MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 25, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 11:48 PM UTC
Resolved
Aug 26, 2026, 03:02 AM UTC
Duration
3h 13m
Detected by Pingoru
Aug 25, 2026, 11:48 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Aug 25, 2026, 11:48 PM UTC

    We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

  2. monitoring Aug 26, 2026, 01:41 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 26, 2026, 03:02 AM UTC

    The incident has been resolved. We apologise for the inconvenience.