pawaPay incident
Performance degradation affecting Lesotho M-Pesa services
pawaPay experienced a critical incident on August 19, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: Payout, lasting 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2026, 11:17 PM UTC
We have identified instability in Lesotho M-Pesa services. We have escalated this to the MMO for resolution.
- monitoring Aug 20, 2026, 02:53 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Aug 20, 2026, 03:22 AM UTC
We have identified instability in Lesotho M-Pesa services. We have escalated this to the MMO for resolution.
- identified Aug 20, 2026, 05:13 AM UTC
This is a quick update to inform you that we are now experiencing degraded performance in our Lesotho M-Pesa deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Aug 20, 2026, 08:06 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 20, 2026, 08:18 AM UTC
The incident has been resolved. We apologise for the inconvenience.