pawaPay incident

Performance degradation affecting Zambia Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 15, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 10:04 PM UTC
Resolved
Aug 15, 2026, 11:19 PM UTC
Duration
1h 15m
Detected by Pingoru
Aug 15, 2026, 10:04 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Aug 15, 2026, 10:04 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring Aug 15, 2026, 10:25 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 15, 2026, 11:19 PM UTC

    The incident has been resolved. We apologise for the inconvenience.