pawaPay incident

Performance degradation affecting payment reconciliation

Critical Resolved View vendor source →

pawaPay experienced a critical incident on April 30, 2026 affecting Payment reconciliation, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 07:37 AM UTC
Resolved
Apr 30, 2026, 08:54 AM UTC
Duration
1h 16m
Detected by Pingoru
Apr 30, 2026, 07:37 AM UTC

Affected components

Payment reconciliation

Update timeline

  1. identified Apr 30, 2026, 07:37 AM UTC

    Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.

  2. identified Apr 30, 2026, 07:39 AM UTC

    Dear Customer! We are currently experiencing performance degradation in our payment reconciliation engine. Our engineering team is working on resolving the issue. We will keep you updated on this at least once every 60 minutes. Thank you for your understanding.

  3. resolved Apr 30, 2026, 08:54 AM UTC

    The incident has been resolved. We apologise for the inconvenience.