pawaPay incident

Performance degradation affecting Sierra Leone Orange services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on October 16, 2026 affecting Orange :: Web Deposit and Orange :: Payout, lasting 10h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 11:13 AM UTC
Resolved
Oct 16, 2026, 09:59 PM UTC
Duration
10h 45m
Detected by Pingoru
Oct 16, 2026, 11:13 AM UTC

Affected components

Orange :: Web DepositOrange :: Payout

Update timeline

  1. identified Oct 16, 2026, 11:13 AM UTC

    We have identified instability in Sierra Leone Orange services. We have escalated this to the MMO for resolution.

  2. identified Oct 16, 2026, 03:16 PM UTC

    We have identified instability in Sierra Leone Orange services. We have escalated this to the MMO for resolution.

  3. monitoring Oct 16, 2026, 09:27 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Oct 16, 2026, 09:59 PM UTC

    The incident has been resolved. We apologise for the inconvenience.